Frequently Asked Questions

An insurance intermediary acts as a link between you and insurance companies. They help you choose the right insurance plan based on your needs, explain the terms of your policy, and support you in case any issues arise.

Before transferring ownership of your vehicle, you must inform your insurance company. The insurance policy does not automatically transfer to the new owner, who must issue a new policy in their name. If your policy is still active, you may also request a refund of the remaining premiums.

If your vehicle is immobilized due to a breakdown or accident, call the roadside assistance number listed on your insurance policy (if you have chosen this coverage). Provide your location and details of the issue so help can be sent as quickly as possible.

If you are involved in an accident with an uninsured vehicle, do not move your car, call the traffic police immediately, contact your insurance company, take your own photos, and record the other driver’s details. How will you be compensated? Either through the uninsured vehicle coverage (if included in your policy) with a simple and quick process or through the Auxiliary Insurance Fund.

If you require legal protection, notify your insurance company or agent immediately. You will need to submit the necessary documents and case details so that your coverage can be evaluated and legal assistance can proceed accordingly.

This depends on the insurance plan you have chosen. Some policies cover treatment only in specific hospitals and clinics, while others allow free choice of medical facilities. Check your policy or contact us for more information.

Every business has different needs, but common coverages include property insurance, liability insurance, legal protection, employee health insurance, and cyber security insurance.

An insurance adjuster assesses the damage to an insured item (vehicle, home, business, etc.) and estimates the cost of restoration. Their report helps the insurance company determine the compensation amount.

You can reach us by phone, email, or by filling out the contact form on our website. Visit the “Contact” section for more details.